How to issue a refund
Open the sidebar menu then click on Orders/Receipts
- Click on any order/receipt from the list
- Click on Refund to start a refund
Select the product you need to refund, choose one of the options by clicking the plus or minus sign
- Returned Qty: the number of items to be returned
- Re-Stock: if the items will be retocked, this will increase the inventory count for this item
- Waste: this will add the product to the waste report
Click on next at the top right to move to the next screen
Select a reason for the refund
Click Next to complete the refund